The objective of the Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) is to establish the next generation of EAGLE Indefinite-Delivery, Indefinite-Quantity (IDIQ) contracts.
EAGLE II provides IT support services in three functional service categories. SRC provides support in Functional Category 1 (FC1) - Service Delivery. The purpose of FC1 is to provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program. Services include:
- System Design, Development, Implementation, and Integration
SRC can provide any and all phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.
- Software Design and Development
SRC can provide any and all phases of software design and development including deployment to ensure DHS applications and databases will enable users to meet mission goals and objectives. These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
- Operations and Maintenance
SRC can provide any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., Email, Voice, Video Services, Wiring and Cable). This includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.