This page contains the SRC ISS Division's PROCESS AND PRODUCT QUALITY ASSURANCE (PPQA) POLICY (ISS.POL.53.010.v2) dated 2010-02-25/

The most current version with signatures is maintained in the ISS Division Process Asset Library (PAL) on the SRC Intranet.

For any questions related to this document please contact a member of the Process Improvement Integrated Product Team at PI-IPT@scires.com.

Definition

The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.

The PPQA process area supports the delivery of high-quality products and services by providing the project staff and managers at all levels with appropriate visibility into, and feedback on, processes and associated work products throughout the life of the project.

The following practices shall be followed by all projects when implementing Process and Product Quality Assurance:

• Adherence of the performed process and associated work products and services to applicable process descriptions, standards, and procedures are objectively evaluated.
• Ensure noncompliance issues are objectively tracked and communicated, ensuring resolution.
• Maintain communications with staff and managers to communicate quality issues and ensure resolution of noncompliance issues.
• Establish and maintain records of the quality assurance activities.
• The process and product quality assurance process shall be established and maintained within the project and outlined in the project plan.
• Adequate resources shall be provided for performing the process and product quality assurance process, developing the work products, and providing the services of the process.
• Responsibility and authority shall be assigned for performing the process, developing the work products, and providing the services of the process and product quality assurance process.
• Training shall be provided to all project team members to perform or support the process and product quality assurance process, as needed.
• Designated work products of the process and product quality assurance process shall be placed under appropriate levels of control.
• Relevant stakeholders shall be identified and involved when using the process and product quality assurance process.
• The process and product quality assurance process shall be compared against the plan for performing the process and appropriate corrective action shall be taken.
• Adherence to the process and product quality assurance process shall be evaluated against its process description, standards, and procedures, and address noncompliance.
• Activities, status, and results of the process and product quality assurance process shall be reviewed with higher-level management and resolve issues.
• Work products, measures, measurement results, and improvement information derived from planning and performing the process and product quality
assurance process shall be collected. This will be used to support the future use and improvement of the organization's processes and process assets.

Policy Adherence

The Program/Project Manager is responsible for implementing and adhering to this policy within their appropriate projects.

Policy Maintenance

The Scientific Research Corporation (SRC) Process Improvement Integrated Product Team (PI-IPT) is responsible for maintaining and updating this policy annually.